Refund Policy

Last updated: October 18, 2026

If Gutter Pro isn't right for you, ask for a refund within 14 days of buying — no reason needed.

How to ask for a refund

Email support@zombiex5000.com from the address you bought with, and include your order number (it's in your receipt).

What happens next

Refunds are made through Stripe, our payment provider, to your original payment method — usually within 5–10 business days, depending on your bank. Once you're refunded, your Gutter Pro key is no longer licensed: please remove it from Settings → Gutter Pro, and Gutter goes back to the free features. Nothing in your library is lost.

After 14 days

After 14 days purchases are generally final, but if something's wrong, email us and we'll do our best to help. This doesn't affect any rights you have under the consumer law where you live.

Before you buy

Gutter itself is free, so you can try it with your own library first. Remote access needs a home internet connection with its own public address — Gutter's settings will tell you whether yours works before you rely on it.